FAQ
Do your plugins work on my OS and with my host?
Our plugins work on macOS 10.15 and later (both intel and apple silicon) and on Windows 7 and later.
All our plugins have native Apple Silicon support.
Any host application that supports Audio Units, VST or AAX plugins should be able to run our plugins.
We recommend downloading and testing our plugins in demo mode before purchasing to make sure they work properly with your setup. All purchases are final.
How do I access my Tritik account?
If you purchased a Tritik product before, an account has already been created for you.
To access it for the first time, set your password using the email address you used for your previous purchases. Please use this account rather than creating a new one.
Some of my previous purchases are missing from my account. What should I do?
If you purchased Tritik plugins using different email addresses, your products may be linked to separate accounts.
Please contact us and let us know the email addresses you used for your purchases. We’ll help bring all your products and licences together under one account.
I purchased a plugin but did not receive my licence
Licences are normally sent automatically immediately after purchase. If you did not receive yours, please check your spam or junk folder, and if you use Gmail, your Promotions tab.
You can also access your products and licenses at any time from your Tritik account.
If you still cannot find your licence, please contact support via the contact form and include the name and email address used for the purchase.
How do I register the plugin?
After purchasing a plugin, you’ll receive an email with your license file attached. You can also download it at any time from your Tritik account.
Save the license file on your computer, open the plugin and click Register, then Import license key…
Select the license file and click OK. Your plugin is now registered.
How do I update the plugin?
To update a plugin, simply download and install the latest version. Your current license, settings and presets will be preserved
What forms of payment do you accept?
Payments are securely processed by Moonbase, our authorized reseller.
The payment methods available to you are shown at checkout and may vary depending on your location. Tritik does not receive or store your credit card details.
I want to sell/transfer my license…
We don’t do license transfer for now, as per our terms and conditions.
Can I install the plugin on more than one computer?
Yes, when purchasing a plugin you are granted a personal license to use it on one or several machines, as long as you remain the sole user of the plugin.
Do you offer educational discount?
Yes! Check out our Educational Discount Terms and Conditions.